Return & Refund Policy

We want you to be happy with your purchase. If you are not completely satisfied with your skincare products, you may be eligible for a return or refund in accordance with the terms below.

Returns

We accept returns within 30 days of delivery, provided that:

  • The product is unused, unopened, and in its original packaging.

  • The product is in resalable condition.

  • You provide proof of purchase or your order number.

For health, hygiene, and safety reasons, opened or used skincare products cannot generally be returned, unless the product is faulty, damaged, defective, or incorrectly supplied.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, faulty, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide your order number and, where applicable, clear photographs of the product and packaging. We will assess the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.

Change of Mind

If you change your mind about a purchase, you may return eligible unused and unopened products within 30 days of delivery.

Return shipping costs for change-of-mind returns are the responsibility of the customer unless otherwise required by applicable consumer law.

Refunds

Once we receive and inspect your returned product, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Please allow reasonable processing time for the refund to appear in your account, depending on your payment provider.

Original shipping charges may not be refundable for change-of-mind returns.

Non-Returnable Products

For hygiene and safety reasons, we generally cannot accept returns of:

  • Opened or used skincare products.

  • Products that have been removed from their original sealed packaging.

  • Products damaged through misuse, improper storage, or normal wear and tear.

This does not affect your rights under applicable consumer protection laws.

How to Request a Return

To request a return, please contact our customer service team with:

  • Your order number.

  • The product you wish to return.

  • The reason for the return.

  • Photos, if the product is damaged, defective, or incorrect.

We will provide instructions for returning the product where your return is approved.

Consumer Rights

Nothing in this policy limits or excludes any rights or remedies you may have under applicable consumer protection laws. If a product is faulty, defective, unsafe, or does not match its description, you may have additional rights regardless of this return policy.

We reserve the right to refuse returns that do not meet the conditions outlined above, except where applicable consumer law provides otherwise.